Information concerning the current situation

When will you open again?

We will open the summer season for you on Friday, June 26th. We are already looking forward to seeing you again and to spending a refreshing mountain summer with you! To free the mind and to find yourself again is especially important after this demanding time.

Will the thermal be open as well or just the hotel?

Both will be opened for you: the thermal spa, the hotel, the gym, our restaurants - almost everything you value for your wellness and relaxation with us. The only exception: Steam baths will be closed for the time being.

What are you going to do for the safety of guests?

The health of our guests and our employees is our top priority. For this we all help together and we also appeal to the responsibility of each of our guests. You will find the details of our new hygiene standards on our homepage shortly.

We take care of your well-being - and you can let yourself be carried away into summer fun: relax or be active, storm the mountain peaks or experience adventures with the family. The advantage of the AQUA DOME: Thanks to our 65,000 square meters of net floor space, we can easily maintain the necessary distance.

Do we have to wear masks when we come to visit you?

You are welcome to bring your own masks if you feel fine with them. We also provide you with sufficient masks on site. Basically, masks must be worn wherever you come into contact with other guests. This means when you come to the restaurant, we ask you to wear a mask, when you sit down, you may take it off.

You do not have to wear a mask in the thermal spa neither when resting on your own lounger, nor when spending time in the water. In contrast, a mask is worn during massages and body treatments. This will also be a bit strange for us at the beginning, but it serves the safety and health of all of us.

Do we as guests have to face any restrictions?

In exceptional cases, the necessary distance rules can lead to the one or another waiting time - we kindly ask you for your understanding. However, the entire resort is available to you, even with more personal space for each of you. The only exception: Steam baths will be closed for the time being.

Is it dangerous to go to the sauna?

You can enjoy the health-promoting effects of the sauna now just as always. Our sauna coaches make sure that the appropriate distances are maintained. The advantage for you: If only half as many guests as normal visit the sauna, you can spread out and relax even better. Saunas per se are not more dangerous than other leisure facilities if you keep enough distance.

Is thermal water dangerous?

On the contrary: our thermal water always fulfills best quality standards due to constant disinfection and treatment. In this respect, the transmission is less  probable than “on land”.

The distance rules also apply in the water of course. Our employees are trained to request the standards exactly, unless they are respected by the guests' own responsibility anyway.

Will your hiking programmes and fitness classes take place?

Of course we offer both as usual, since relaxation is best achieved in combination with activity. The new rules make it even more personal: You will no longer do hikes with 16 guests with our hiking guide, but only with 8. During the hike, they are asked to keep enough distance from each other. We also pay attention to a small group size in our fitness classes.

What else do we as guests have to consider?

It is important that you are healthy when you come to visit us – just as before all planned trips. If you notice symptoms of illness before your arrival, please have yourself tested.

We will explain all our hygiene standards to you on arrival and ask for your help on site. Be sure that it was worth the wait, because now the best summer by far is about to come!

“Theme Hygiene” -
our guidelines for a healthy holiday feeling!

Dear Guest!

In these days, many things are a little different from what they used to be. In Austria, we have very clear and distinct guidelines on hygiene and distance.  You can be sure that we strictly comply with all these regulations. The following guidelines and your personal cooperation will help us make the most of your holiday. Please do not hesitate to contact us in case of any uncertainties.

General Information

In all public areas (corridors, hotel lobby, elevators etc.), a distance of 1 metre from other persons must be maintained and mouth-nose protection is compulsory. Please observe any floor markings and cordoned-off areas.

We ensure regular and thorough ventilation in all sections. All furniture, objects and utensils are intensively cleaned and disinfected after use.

Disinfectant stations are available in all areas and in your room. Please make use of these as well. We also recommend that you wash your hands thoroughly several times a day.

Our employees in all departments have received comprehensive hygiene training.

If possible, please follow non-contact payment procedures. If you have your consumptions booked to your room, our staff will gladly sign for it on your behalf in your presence.

In case you feel ill, please contact the hotel reception immediately. If you show symptoms of Covid-19 - we will gladly provide information on this again - please go directly to your room, stay there and call the hotline 1450.

We continue to strive for the highest level of service. Kindly understand that some services, such as carrying your luggage, are now only offered on request.

Following the hygiene guidelines, we “forego” certain items that are not absolutely necessary, such as scatter cushions and bed throws in the rooms, flowers and salt-and-pepper shakers on the restaurant tables, blankets and pillows on the loungers in the SPA etc. Please let us know if there is anything you are missing here.

Our gastronomy

Our tables are placed at a minimum distance of 1 m from the neighbouring table. Dear guests, you may be seated at a table with a maximum of four people plus your non-adult children. Usually, all our guests have the same table reserved for their entire stay. However, this time we ask for your understanding that the table allocation will be changed. Our restaurant manager will of course try to accommodate your wishes. We always accompany you to your table. Many guests prefer to dine earlier in the evening. Therefore, our hotel restaurant is open from 06.00 pm already. Breakfast is served as usual from 07.00 am to 11.00 am. You are always welcome to order meals to your room. Drinks and light meals can be served at the bar as usual, but service directly at the counter is not permitted at the moment.

additional details regarding the buffets

Currently, we serve most of the meals freshly prepared directly at your table. Our buffet dishes are also served to you. All meals which you can select from the buffet as usual are clearly labelled. In this instance, prior personal hand disinfection is required. Detailed information is available at the restaurant entrance and on your menu. It is not necessary to wear mouth-nose protection at the table.

Thermal bath and SPA 3000

Welcome to our thermal bath, which extends over more than 5,000 m2. In this area, we request particular compliance with the instructions of our supervisory staff. A physical distance of at least 1 m must be maintained in the water, while in front of the jets, neck showers and water mushrooms, a distance of 2 m must be observed. Please adhere to the maximum number of people allowed, as indicated at the access to each pool. Our deckchairs are arranged according to the required distance. Please do not shift them yourself, but approach our pool attendants if necessary. Resting areas are available for you at SPA 3000, in the Panorama resting room on the top lounger gallery of the thermal bath and throughout the sauna.

Sauna

Our entire sauna area of over 2,000 m2 is exclusively available for you - a significant gain in space and comfort! Access to the individual saunas is subject to prior reservation. This way, you have the entire sauna “almost” to yourself. You will receive the corresponding detailed information on arrival. Discover our new sauna rituals.

Alpen Arche Noah at the thermal bath

Our kiddies corner has regular opening hours including childcare services. We thank you for your understanding that only a limited number of kids can take part in our animation programme. Following the hygiene guidelines, we may not hand out any games or books. This year, we will offer several events of our kiddies’ programme in the open air.

Treatments & Fitness

You can use both areas as usual, however, the distance rules are also applicable here. The number of participants in our fitness courses may be limited. We strongly recommend advance bookings. In case of direct contact with our employees - for example during a massage - mouth and nose protection is mandatory.

Hiking, cycling, activity programmes and AQUventures

Our guides eagerly await you! A hike in the Ötztal valley nature reserve helps you unwind. Explore the valley on the “Ötztal Bike Trail”. Almost 80 km lead from Ötz to the Langtalereck mountain hut at 2,430 m above sea level and can be covered in several stages - even by less trained cyclists. High-class e-bikes and bikes for the entire family are available directly from us. Due to the limited number of participants, advance bookings are required for all guided activities. You as a couple or family can make individual bookings for various outdoor adventures - tailored to your day’s schedule. Your personal guide will then be available for you. Detailed information is available from our host Julia Kuen at gaesteinformation@aqua-dome.at

Contact

Write to us


Dear guests,

It is going uphill: From June 26th on, we are here for you again!

Reserve your vacation online, at office@aqua-dome.at or by phone on +43 5253 6400.

We are looking forward to welcoming you soon!

Take care, Your AQUA DOME team